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FAQs

questions about jewelry, shipping, and wholesale/consignment

QUESTIONS ABOUT JEWELRY ✨

Most of our jewelry is made with raw brass or gold-plated metals. Over time, brass may oxidize or gold-plating may wear off. To prevent this, please practice proper jewelry care by minimizing contact with liquids and chemicals, and by storing your jewelry on a hanging display when not in use.

We also offer the option to upgrade your ear wires to gold-plated metal!

Gold plated jewelry has a minuscule layer of gold over a base metal like brass. This layer of gold is very thin, and will wear off over time. On the other hand, gold filled jewelry has a much thicker layer of gold coating over the base metal and can last a lifetime if properly cared for. These two articles from Halstead Bead and AHA Crafted provide an excellent overview comparing the two.

Although we’ve offered custom orders in the past, we do not do not offer that service at this time. We’re planning on offering it again in the future, and we are open to switching out crystals for existing designs! Please email us at woundedhealingart@gmail.com to inquire!Β 

I am so sorry that this happened! If your jewelry came broken (ie: cracked in the mail) or it broke within 1 month of use, I will gladly replace the piece at no cost to you.

QUESTIONS ABOUT ORDER FULFILLMENT/SHIPPING πŸ’Œ

I am a one-woman small business with a full time professional career, but I do my best to fulfill orders as quickly as possible while still maintaining a high quality of work. Please allow between 7-21 business days to receive your order. Some items, such as bracelets, rings, and anything from our made-to-order section, require longer production times. If your order will take a significant amount of time, this will be communicated to you via email.Β 

Unfortunately, we are not able to accommodate rush shipping at this time. If you have a preferred timeline to receive your order, you’re welcome to reach out to us or leave that information in the order notes at checkout. However, we cannot guarantee that we will be able to fulfill your order on the requested timeline. If you need your order by a very specific date, please reach out before placing the order.

We’re working on getting that set up! We will announce it when it becomes available.Β 

QUESTIONS ABOUT WHOLESALE, CONSIGNMENT, AND POP UPS πŸ›οΈ

es, absolutely! We’d love to see our offerings in your store or as gifts at your events! Please see the β€œWholesale” tab on our website here, or send an email to woundedhealingart@gmail.com to inquire!Β 

Yes, definitely! We typically sign consignment deals with a 75-25 revenue split, but we are open to discussing the terms for your specific shop. Please email woundedhealingart@gmail.com to inquire!Β